Frequently Asked Questions
Sign into “My Account” and click on “My Orders” located at the top right of the initial page.
The possible reason that you are unable to see the order in your account has been detected as following:
1.Incorrect user account as logged
There are several ways to order from the Nedicart store. In other words, it is critical to identify the correct user account in order to locate the order number accordingly.
*Can you receive order notification email?
If so, the email address is your login account
*Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account
You can click “Forgot password” to get a new one, or you can search in your email inbox to find out the previous password.
*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.
2.Incorrect Merchant Channel as logged
Make sure whether you have placed the order on Neducart.com. You had better look up the order related email notifications to make it right.
3.User account logged via mobile browser
You want to check status of your paid order as logged via mobile browser, but it is nowhere to be found. As suggested, for more details about orders or shipping, download our App to check all your orders.
Please understand the 3~5 business days is only for shipping via Expedited Express, which does not include the processing time fo the item(s). The Total Delivery Time consists of processing time and shipping time, TWO different parts.
Processing time: is the time it takes to get your order ready to leave our warehouses.
This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.
*For Made-To-Measure item: Processing time is simply the Tailoring time displayed on the product detail page.
*For Items marked as “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours.
Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.
Jun 17, 2020
We accept payments with Visa, MasterCard and PayPal.
Unfortunately we don’t accept payments via cheque, bank transfers, or phone orders.
Please ensure you carry out all transactions and communication on Contemporary Art Fairs so that you are protected under our Terms and Conditions.
If you need information before you buy, you will be directed to an online form to submit an inquiry, and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in “My Inquiries”.
We’re sorry that our website don’t have invoice self-download service. However, you may contact customer service to request a invoice of your order.
14 DAY MONEY BACK GUARANTEE
On all artwork bought on the online platform there is a 14 day no risk money back guarantee on your order. Please contact the artist/gallery through our website and return the artwork in the same condition you bought it, at your own cost. Once the artist/gallery confirms they have received the artwork in good condition we will refund you your money in full.
Please note the following is required for a returns request to be accepted:
- it has to be less than 14 days since you received the artwork
- the artwork must be in the same condition as it arrived and in appropriate packaging––please note artworks must be carefully packed for return shipment in their original packaging in order to qualify for a refund, so please take care when unpacking received artworks
- If the original packaging was insufficient, please provide photographs and then package to the best of your ability.
- Return shipping is at the customer’s cost.
For artworks that arrived damaged we ask for a photo of the damage so that the artist can see what happened with that shipment.